new phone microsoft authenticator not working

Please see our page on troubleshooting authenticator issues. You're all set! Remember, if you log in to any unrecognised computers you'll need to have your mobile device with you. Enter the 6 digit code generated by your mobile device.Once you log into your app or service, the site will ask for a two-factor authentication.

It creates a string of six-digit codes every 30 seconds. How Does Microsoft Authenticator Work Microsoft Authenticator works in an almost similar fashion to other authentication apps. If the QR code doesn’t work, click ‘Can’t scan the code?’ If not, use the same app to wipe your phone remotely for your safety.Log in to your Authenticator account settings.So long as your registered email address is secure and you don't share your 6 digit code your account will remain secure, even if a hijacker finds out your password.īefore you can enable the authenticator you'll need an authenticator app installed on your device, we recommend Google Authenticator or Microsoft Authenticator. You can protect your account with an authenticator app, this adds an extra layer of security by asking you to input a unique code sent to your mobile app every time you log in. Logout, you have now reset two-factor authentication on your account.Set up an authenticator app for enhanced account security. Click on UPDATE INFO under Security info.ĭelete the two-factor authentication method under Security info This statement below brought my attention: I just got a new phone and MS authenticator wont let me back up my accounts.If two-factor authentication is required, please refer to the method above. For instance, if you have set up two-factor authentication both through SMS and Microsoft Authenticator app, but you want to remove Microsoft Authenticator. This method is suited if your current two-factor authentication method is still working, but you wish to remove another method. Reset Two-Factor Authentication via Office Authenticate via BankID, Buypass ID or Commfides A: To stop syncing passwords in the Authenticator app, open Settings > Autofill settings > Sync account.Click on Reset two-factor authentication.

For instance, if you have changed your phone and you no longer have access to it. This method is suited for those cases where the previous two-factor authentication method is invalid or not available anymore. If your two-factor authentication is not working or you have any other problems regarding two-factor authentication, you can reset it and set it up anew.

New phone microsoft authenticator not working